Everything you need in a Business Solution, and nothing you don’t.

We understand that every business is different, and that’s why we custom tailor each solution around your business needs.

We aim to provide you with a single point of contact for your business, delivering the best Business Phone System, features and value.

Our Phone Solutions are put together with your direct input, and tailored to match your business needs with the latest technology.

Business Phone Systems offer you our personal attention to detail as we support you with our Professional team, packed with experience, technical expertise and sound product knowledge.

• Review and Consultation by Experts
• Choice of Suitable Options
• Voice and Data Installations
• Technicians and Cabling Services
• Project and Installations Teams
• Real People, Quality Processes
• Over 20 Years of Business Phone System sales and service

Our Step by Step consultation process:

Contact us directly to discuss your needs for a fresh approach to your communication requirements.

Rent a Phone System

Renting a phone system is a practical solution. Everything you need from a basic Phone System to the latest fully converged IP PBX Phone System is available on a flexible Rental plan.

Business productivity is fast tracked when delivered with a Rental Plan. Consider connecting IP phone lines to your new Business Phone System as a very flexible, and cost effective solution.

Suitable for Every Budget, a Rental plan may be the ideal way to get your Business up and running today.

Benefits of Rental:

• Leading brands: Samsung, Avaya, Panasonic, etc
• Delivered working to your Office, with On-Site Support
• Low Monthly Payments
• Tax Advantages, expensed at 100% deduction
• Conserving Capital, without large upfront funds
• Flexibility, upgrade on a Variation of Rental
• End of Term Options, Renew, Return Offer to Purchase
• Time Frames, tailored to fit you

Based on our available hardware, and your immediate requirements, a refurbished system can be made available for delivery and tailored to your immediate Business needs.

Contact us directly to discuss your needs for a fresh approach to your communication requirements.

On Hold Messaging

Look good with an exceptional first impression!

On Hold Messaging is one of the most impactful marketing tool used by businesses to communicate with customers!

Most calls made to your business are kept on hold in the first instance. Why not use this time to make an impeccable impression with customers, engage in business promotion and raise product/service awareness whilst entertaining every caller that dials in!

• One off investment delivering ongoing Value!
• Easy to upgrade from your current MOH source, no technician required.
• Professionally recorded standard message
• High quality sound
• Record personalised messages choose from a range of pleasant pre-set messages!
• Reduced call abandonment rate!
• Increased business promotion and cost effective marketing!
• Deliver key business development messages and latest news!
• Alternative opportunities for cross selling and up selling products/services!
• Text-to-speech capability for auto attendant/ in-queue messaging/ out of hours message

Engage your customers with a professional message on Hold!

Messaging Solutions

Modern messaging solutions are designed to make your business much more efficient and proactive in customer contact and relationship management.

We make your business available to customers even when your office is unattended! Business Phone System’s advanced messaging solutions allow your staff to be away from their desk, but not unreachable for any of your important customers!

Every phone call is important, and we ensure your customers are in touch with your business 24/7. Discover the benefits of a single messaging platform so your employees can receive a message anytime anywhere!

• Robust, unified and synchronised messaging
• Improved accessibility
• Enhanced scalability and networking
• Desktop faxing
• Remote fax retrieval
• Easy management

Advanced Voicemail functionalities give you all the control you need to stay in touch! At the touch of a button, your employees can benefits from streamlined messaging solutions, few of the many facilities to exploit include;

• Personal greetings for different groups
• Create and send messages to designated groups
• Set up personal reminders
• Record conversations as and when desired
• Customise greetings based on day and time
• Advanced call routing for different callers
• Easy access to voicemails via voice instructions or screen prompts

Taking streamed messaging a step further; Email Gateway is the ultimate tool that enables users to access their telephone, fax and email messages directly from their email client with a choice of designating five different email destinations to receive these messages. Now your staff can enjoy extensive accessibility; with the power to respond, transfer and forward any form of messages with absolute ease from absolutely anywhere!

Sit back and relax with our superior Auto Attendant functionality, essentially a 24 hour receptionist at your disposal! With an aim to improve customer service and minimise lost or abandoned calls, this advanced feature ensures all incoming calls are attended to and efficiently transferred in the right direction.

Benefits to your business include;

• Advanced automated receptionist functionalities
• Simultaneous multiple call answering capability
• Customised greeting for different person(s) or departments
• Efficient call routing functionality
• Call-queue via pre-recorded files or text-to-speech functionality
• Access pre-recorded and stored information
• Connecting to voicemail

Contact us today for your unified messaging solution.

Conference Calls

Modern day technique of bringing people together for dynamic discussions and real time dialogue!

Conferencing is becoming an important business tool, offering flexible options for team members to stay up-to-date and work collaboratively towards enhanced, efficient and on-time discussions and information sharing.

• Ad-Hoc Conference allows to dial out to different members and interconnect them for a conferences discussion
• Meet-Me Conference allows participants to dial in to a pre-set number
• Pre-Defined Conference offers simple and quick set up with simultaneous calls going out to all pre-set members on initiation of the conference

In addition to the impressive range of options for conference set ups, our range of complete conference call solutions offer advanced functionalities and added features for ease of use and optimised time and information management.

• Crystal clear sound quality for enhanced communication
• Conference with onsite, mobile, remote and multisite teams
• Reduce costs by eliminating expensive hosted dial-in services
• Web based management with a simple and easy user interface
• Optional on-board recording facility
• Capacity of pre-defining up to 100 groups with 23 members in each group
• Full control on member participation and extended lock/unlock/mute/reject options
• Security options via conference PIN code facility
• Welcome greeting for members

Call Recording

Our call recording solutions offer your business the customised flexibility and unsurpassed functionality to record and archive important conversations to suite multiple purposes such as compliance, dispute resolutions and ongoing training and quality monitoring.

Choose from a comprehensive range of Unique Call recording technology from basic recording to advanced every call via ISDN or SIP from every handset.

 

• Reliable, high quality recording
• Voicemail supports ad hoc call recording
• Capture, store, retrieve and play back
• Unlimited browser search and replay
• Search on multiple fields
• Multiple recording configurations - single site, distributed or enterprise-wide recording
• Web based configuration and administration
• Centralised database, storage and archive
• Flexible recording and archiving options
• Enhanced resilience and security

Call Centre Management

Don’t let your business growth hamper the way you communicate! Our ACD (Automated Call Distribution) provision is optimally designed for medium businesses and large corporations requiring sophisticated professional customer contact management solutions.

Deployed for efficient customer service and minimised call abandonment rate, ACD boosts staff productivity and accountability via;

• Intelligent routing for smart prioritisation and management of incoming calls including preferred agent designation based on CLI (Caller Line Identification)
• Anywhere administration using ACD Supervisor’s intuitive user interface allowing web based call centre administration management from off site location access to the network
• Live Feedback via the wallboard functionality allowing live web monitoring and personal agent performance indicator to keep you in pace with real time call centre activity
• ACD Reporting to deliver real time and previous call centre statistics for closer monitoring and analysing purposes
• Scalable Modular Solution flexibility to allow you to choose components in line with your operational and budgetary requirements, with the option of add-on modules down the line.
• ACD Agent featuring a simple ‘toolbar’ on the desktop PC enabling basic telephony functions as well as agent duties for efficient execution
• ACD Wallboard for virtual real time information display in customised formats
• Call Recording options as and when desired, for security and call quality control purposes with storage, retrieval and playback options
• Multiple queues, each uniquely configurable
• Remote agent support
• Text-to-speech capability

Contact us today for a customised solution.

Mobile Workforce

To maximise your staff’s productivity and responsiveness, we offer a range of mobility services to keep your staff connected even when they are away from their desks – an all new level of workplace flexibility and mobile enterprise!

Mobile technology is gaining momentum, turning into an integral part of business growth for most companies;

• Critical business applications for mobile employees
• Proactive approach to customer contact and service
• Share data and system features across remote devices and corporate networks
• Multiple forms of connectivity to various device platforms
• Enterprise web based applications for centralised management
• Utility focused applications and features
• Always ON workforce!

For staff within your office vicinity, we offer a range of wireless mobility solutions that release your staff from desk bound work practices, allowing them to move around the office while still being able to make and take calls and access system features with utmost ease.

In addition to flexible work-style options, advanced mobility features and applications also include;

• Easy hot desking capability
• Assign extensions to desktop phones at the touch of a button
• Call forwarding to temporary extensions
• Mobile access to enterprise system features

For the out and about staff, our Mobile Extension (Mobex) functionality allows mobile phones (and other devices) to be seamlessly connected to the office phone system and enjoy desktop functionalities;

• Never miss a call!
• Program up to 5 numbers with your desktop to ring simultaneously on every incoming call
• Call forwarding
• Call transfers back to the office
• Conference calls

Softphone

With our MS Window-based applications, you can now enjoy the ease of virtually taking your desk phone to wherever you are!

If you decide to work from home, or stay in touch from a holiday location, our Softphone functionality will give you the comfort, functionality and features of your office phone right there on your PC!

• PC Phone/Extension
• Full Call Control/System Features
• Call Log/Directory
• Video Call
• Record
• Memo

So as long as you have internet connection, you can be assured to remain connected with your work, colleagues and customers at all times!

Remote Phone Management

Centralised management and exceptional remote support to ensure your business communication is impeccable at all times!

Now you have the power to control your communication from wherever you are, with the added peace of mind of Business Phone System’s remote support and assistance availability to attend to your needs and concerns.